Delete your Independent Vet account

You can delete your Independent Vet app account at any time. Deleting it removes the account and everything we store for it. It can’t be undone.

Delete your account in the app

1. Open the Independent Vet app and sign in.
2. Go to Profile, then Account, then Delete account.
3. Confirm. If you signed in more than a few minutes ago, the app asks you to sign in again first.

Delete your account without the app

Email info@independentvet.com from the email address you use to sign in, and ask us to delete your account. We’ll confirm the request comes from you, then delete the account within 30 days.

What is deleted

• Your sign-in account.
• Your saved practices, their roles and alert settings.
• Your home area and notification settings.
• The devices registered for alerts, and their notification tokens.
• Your encrypted pet data: pets, records, scanned pages, photos, medications and dose history, and the encrypted copy of your vault key. We can’t read this data, but we delete all of it.

What is kept

• A record that an account ID was deleted, with no name, email address or other details. It stops a device that is still signed in from recreating the account.
• Our database provider keeps backups for up to 30 days. Deleted data is gone from them after that.

Pet records stored on your phone stay there until you delete them in the app or remove the app. If you signed in with Apple, you can also stop using Sign in with Apple for Independent Vet in your Apple Account settings.

See our Privacy Policy for more about how we handle information, and Independent Vet app help for help with the app.